- Current Research on Tea & Health- Peter Goggi, Tea Association of the USA
- RealiTEA: The Real Life Evolution of a Tea Store - Bill Waddington, TeaSource
- Legal Requirements for Labeling Tea in the USA - Kristen Schneider, Schneider Consulting
- Impactful Visual Merchandising to Create Higher Retail Sales - Ellen Leaf-Moore, Fezziwig's Marketplace
- Growing a Customer Base on a Shoestring Budget: Marketing Strategies with High ROI- Jessica Kochik, The Tea Spot
- The Future of Independent Tea Shops - Panel Discussion Moderated by Annalise Pitt, Thistledown Cozies