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Babette Said,
June 24th, 2008 @12:43 pm  

I love to think that our finest teas are now appreciated by enough consumers to make related businesses profitable. But I would remind other passionate leaf lovers that most of the rest of the world doesn’t see the distinction between ‘tea’ and ’specialty tea’. I think most people stop at the difference between bagged and loose leaf. And it is generally thought that loose leaf tea is a higher quality. This is both a problem and an opportunity.

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John Chaffey Said,
June 24th, 2008 @2:37 pm  

RE: Passion & Profits can co-exist

Kim,
It is a pleasure to read the thoughts that I’m sure are felt by many in the trade. Its important for people to remember the historical pillars of the tea industry that have contributed to its success. It is equally important to open minds to the new developments as tea culture matures both at the estate level and on the consumer levels. How we marry the tastes of todays generation to the many teas available on earth is challenging and exciting. If we manage to keep it more exciting and less challenging, it will be happier days for everyone. This can only be achieved through a more cohesive approach.

Once the “tea people” are sensitive to what makes the industry sustainable, we can not underestimate the value for all.

Thank you for something that we all should “profit” from.

John Chaffey
Metropolitan Tea

mygif
July 15th, 2008 @4:37 pm  

Well said! Profit results from offering value to the consumer. A
product or business that is not profitable has, by default, failed to
offer sufficient value. Whether or not the customer is “right” in
their estimation of value is a valid discussion only in the classroom
or between the independently wealthy.

To sacrifice profit for purity is not the height of nobility but the
height of arrogance. You are saying that what the customer wants is
stupid, I will offer what I WANT! :)

mygif
Kim Jage Said,
July 15th, 2008 @9:40 pm  

Thank you Babette, John and Charles for publicly commenting on this post. Too many people emailed me personally in response to this blog while my intent was to spark critical discussion openly. I appreciate your feedback and value your insight. Considering the emails I’ve received since your public comments, I can safely say, “we all do”. Thank you.

mygif
July 23rd, 2008 @6:41 pm  

I am in agreement with the comment that having a passion for tea, or come to that any other product that one intends to sell to others, is indeed important.

There is, in my opinion, a niche for all of us in this fast growing industry of tea. I have been in the tea business for over 30 years and have seen
the growth that has taken place. I agree that educating whether it me the consumer or ourselves is important, but somehow experience has been forgotten. As a transported Brit. I have always loved and enjoyed tea and my tea room in Annapolis, Maryland was very successful. Having exhausted my
advertising budget in the first three months of opening and not too many customers I hit on the idea of tea classes and these were an instant success.

However, it seems to me, that everyone is offering a course in some aspect of tea, all bearing a rather high price tag. Most people come to classes be it tea or food related to be entertained, and if they learn something in the process we should all be grateful.

Since this is America, it should not be forgotten that the end result of any business is, unless it is a charitable organization, to make money.
Recently I had a women attend one of my tea tasting experiences, after the class she approached me and said that she liked the teas she had sampled but loved Liptons. We must never forget the market share that
Liptons and such like have and that they are highly profitable.

Unfortunately, people often attend courses about tea - and then think they know all there is to know about tea, I remember offering free help to a young women who had just opened a tea room right here in Tucson.
She refused saying she had taken a course called Tea 101 and knew every thing there was to know about tea.

I pointed out that learning is a life long experience.

Mary Elizabeth

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